Important information about shipping at PLAZA537.com
PLAZA 537 LLC has several Stores that sell their products within its platform.
ATTENTION. If you order products from different Stores, some will be distributed from different locations and therefore may be delivered at different times.
PLAZA 537 LLC, DOES NOT DELIVERY nor assumes any responsibility in deliveries. Deliveries are the responsibility of each business.
When placing the order, the customer may specify a person, delivery address and telephone contact. Our team will communicate in two moments with this person:
1. To notify the order and confirm the address and 2. To evaluate the quality of the service provided and the products received.
ATTENTION: This service is subject to the SMS and voice call rates established by the recipient's telephone provider.
ATTENTION: If you have previously placed orders for the same recipient, we can confirm the delivery address directly from the system and skip the first call. If the recipient is not present at the time of delivery, the order may be delivered to neighbors, friends or others as long as they show a copy of the recipient's ID.
Orders that contain errors in the addresses and delivery contacts may be temporarily withheld, until the client provides correct and sufficient information. If the information provided by the customer is incomplete or not sufficient to safely ship the order, the order may be canceled and the money returned to the buyer.
The recipient's telephone and/or email address information, entered by the customer in the recipient's file, may be used by the carrier or Katapulk's management team to coordinate the delivery schedule and other details of the service with the recipient. This service is subject to the SMS and voice call rates established by the recipient's telephone provider.
Distribution times are estimates, not guaranteed.
Delivery time: maximum 72 hours
Processing Fee: Free
For protection against fraud and/or misuse of credit cards, PLAZA 537 LLC attributes itself the right to delay the delivery of products and/or services until the authenticity of the purchase is verified and, if deemed appropriate, it will deepen the origin of any transaction made on the site, as established in the company's internal regulations.
The delivery terms of the shipments or the provision of the purchased services begin to apply from the approval of the order once its authenticity has been verified.
If you need to make any questions or comments, you can contact us through the Help Center available on the site www.plaza537.com or by email ventas@plaza537.com. Our support representatives will receive your message and reply to you within 24 hours.